As an Open Source project, OTRS would not exist were it not for the efforts of hundreds of dedicated community contributors. Think of a feature you can’t do without in OTRS and chances are, one or more of our community members had a hand in designing, coding or testing it.
In this post, which I hope will be the first of a continuing series, I’d like to highlight a community member who has gone above and beyond the call of duty in supporting the OTRS project. André Bauer (aka “monotek”) is a name that will be familiar to anyone who’s asked a question or posted a discussion in the OTRS forums. He is a long-time OTRS user, the administrator of the OTRS international user forums, and a frequent contributor to both the OTRS mailing lists and the OTRS wiki.
André first got involved with OTRS in 2004, when the company he worked with decided to do some research into ticketing systems. OTRS was one of the candidates selected for evaluation, and it was eventually chosen to manage support and sales within the organization.
André was one of the first members of the OTRS forum and by virtue of his expertise and contributions, he soon became a forum moderator. When the original founders of the forum decided to concentrate on other activities, André took on the task of hosting and managing them – a task he continues to do today whilst also working as a system administrator at his day job.
Under Andre’s stewardship, OTRS’ international user forums have grown by leaps and bounds. Today, they support more than 3,900 users who have contributed over 25,000 posts in 8 languages: German, English, Italian, Spanish, Dutch, French, Chinese and Russian. These are impressive statistics for any Open Source project, and we’re indeed fortunate to have André and other volunteers bringing their many years of OTRS expertise to bear on questions related to OTRS configuration, deployment and module development.
If you’re not already a member of the OTRS forums, why not sign up now? Whether you’re developing a custom module, deploying OTRS in an unusual environment, or simply looking for help on managing your first ticket, you’ll find expert support and a community spirit that embodies the very best of Open Source. It’s a great way to make friends with other users, developers and contributors … and if you happen to run into André, don’t forget to stop and say hello!